Returns and cancellations
Returns
If you wish to return your order, you must request a Cancellation/Returns Form from us within 14 calendar days of receipt of the goods. You do need to make it clear that you wish to return the order and you need to keep a copy of this for your records. We will advise a returns code for the item – please do not return an order without advising us first. You must return the goods, unused, in a pristine saleable condition and in their original packaging within 14 days at your cost by the same method as the original delivery method i.e. Royal Mail First-class, First-class Recorded or Special Delivery.
For reasons of hygiene, earrings for pierced ears are non-returnable. Personalised items are non-returnable unless they differ to what was ordered, for example in terms of spelling, wording, design stamps or shape. Please make sure that you double check what you are asking to be hand-stamped.
We cannot accept responsibility for any returns sent by Royal Mail First-class post, so we recommend returning items using Royal Mail First-class Recorded or Special Delivery. You are responsible for the cost of returning the items to us. We will only issue a refund once we have received the returned item.
International returns
If you fail to use a trackable service to return your item, we cannot accept responsibility for any returns sent. You are responsible for the cost of returning the items to us. We will advise you of any special paperwork that is required as any additional costs due to customs/taxes will be your responsibility if your paperwork is not completed correctly.
We recommend that you obtain adequate insurance to cover any item you are returning. We will only issue a refund once we have received the returned item.
Our return address is:
Karen Saich
Aboo Jewellery
54 Woodfield Lane
Lower Cambourne
Cambridge CB23 6DS
Cancellation of stock items
You may cancel your order with us within 14 days if the goods are unused, in a pristine saleable condition and in their original packaging. If you wish to cancel your order, you must request a Cancellation Form from us and complete and return it within 14 calendar days of receipt of the goods. We will advise a returns code for the item so please do not return an order without requesting a Cancellation Form first.
You must return the goods, unused, in a pristine saleable condition and in their original packaging within 14 days at your cost by the same method as the original delivery method, i.e. Royal Mail First-class, First-class Recorded or Special Delivery. We recommend that you obtain adequate insurance to cover the item/s being returned. We will refund the order value to the payment method you used when placing the order within 14 days of receipt of the goods.
Cancellation of personalised items
If we have begun production of your personalised item you cannot cancel the order as it is deemed to be a product that is specific to a particular consumer’s needs that it is then un-saleable elsewhere.