Terms and conditions - Aboo Jewellery
These Terms and Conditions apply to all orders placed with Aboo Jewellery (us/we/our). Placing an order indicates your (you/your) acceptance of these Terms and Conditions. These Terms and Conditions are in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations that took effect on 13 June 2014.
Description of Goods
The quantity, quality and description of any specifications for the products shall be those set out in our website, but you should be aware that the images appearing on the website may not always be accurate and may not be a true indication of what you will receive. All measurements given are approximate due to the handmade nature of the products.
We make every effort to update our website when items are out of stock, but all products are subject to availability and many are made to order. All orders are subject to acceptance by us. Any advice or recommendation given by us is followed or acted upon entirely at your own risk.
When you place an order for a personalised item, we will email you to ask you to confirm the exact spelling, wording, case (uppercase or lowercase), design stamps or shape of the personalisation required. Please make sure that you double check what you request to be hand-stamped as this cannot be changed once it has been stamped.
Due to the nature of hand-stamping, the spacing and the lining up of what is stamped is all done by eye and may not be perfect – this adds to the beauty of a handcrafted product. If you require the personalisation to be perfect, please specify this and we will provide a quotation for the item to be engraved instead.
A total price payable for the goods is stipulated when you place your order. Our prices include postage and packing, and we will use the appropriate shipping method (first-class post, First-class Recorded post or Special Delivery) based on the value of the product you are ordering. Should you wish to discuss shipping your order overseas or expediting delivery by courier, please contact us before placing your order.
We reserve the right to correct errors and omissions in any price or other information without any liability.
Our prices are in UK currency and payment is taken automatically by Paypal or via Stripe during the checkout process. We are happy to ship to a different address to your registered Paypal address or card billing address, as we understand that you may be purchasing one of our items as a present.
We will only despatch your order once your payment has cleared. If you have ordered a personalised item, we will only start making the item once your payment has cleared. Please contact us before placing your order if you would like your order shipped outside the UK.
All prices on our website are subject to change without prior notice to reflect any increase in the cost to us of production and fulfilment.
Delivery will be without undue delay and within 30 days unless agreed otherwise between us and you. Goods will be despatched via Royal Mail First-class post, First-class Recorded or Special Delivery, depending on the value of your order.
We offer two types of item: stock items and bespoke personalised items.
While we will make every effort to ensure all items are in stock, there will be occasions when we cannot guarantee this, because all items are handmade. We will inform you at the earliest opportunity should you order a product which is temporarily out of stock and if there may be a delay in delivery. We aim to despatch stock items within three working days from cleared payment. UK deliveries should arrive within three days of despatch (subject to Royal Mail), while international deliveries will take between seven and 14 days to arrive, again subject to Royal Mail and customs clearance (if appropriate).
Bespoke, personalised items
All personalised items are handcrafted by us and go through many processes before completion and despatch. We aim to despatch personalised items within ten working days of receiving cleared payment. UK deliveries should arrive within three days of despatch (subject to Royal Mail), while international deliveries will take between seven and 14 days to arrive, again subject to Royal Mail and customs clearance (if appropriate).
Please add a note to your order during checkout if you need express delivery for a particular reason and we will do our best to ensure that you receive your items within that timeframe – this will be at extra cost to you and a quote will be emailed to you for acceptance and payment.
Cancellation of stock items
You may cancel your order with us within 14 days if the goods are unused, in a pristine saleable condition and in their original packaging. If you wish to cancel your order, you must request a Cancellation Form from us and complete and return it within 14 calendar days of receipt of the goods. We will advise a returns code for the item so please do not return an order without requesting a Cancellation Form first.
You must return the goods, unused, in a pristine saleable condition and in their original packaging within 14 days at your cost by the same method as the original delivery method, i.e. Royal Mail First-class, First-class Recorded or Special Delivery. We recommend that you obtain adequate insurance to cover the item/s being returned. We will refund the order value to the payment method you used when placing the order within 14 days of receipt of the goods.
Cancellation of personalised items
If we have begun production of your personalised item you cannot cancel the order as it is deemed to be a product that is specific to a particular consumer’s needs that it is then un-saleable elsewhere.
Warranties and liability
Any claim based on any defect in the quality or condition of the products must be notified to us by email or in writing within three days of delivery with a photograph showing the fault. After this time you will be deemed to have accepted the products. To the extent permitted by law, where there is a defect in any of the products then we shall be entitled to replace the goods or the part in question free of charge or, at our discretion, refund to you the price of the product (or a proportionate part of the price). We will bear the costs of providing a replacement such as delivery costs for return and re-delivery.
If you wish to return your order, you must request a Cancellation/Returns Form from us within 14 calendar days of receipt of the goods. You do need to make it clear that you wish to return the order and you need to keep a copy of this for your records. We will advise a returns code for the item – please do not return an order without advising us first. You must return the goods, unused, in a pristine saleable condition and in their original packaging within 14 days at your cost by the same method as the original delivery method i.e. Royal Mail First-class, First-class Recorded or Special Delivery.
For reasons of hygiene, earrings for pierced ears are non-returnable. Personalised items are non-returnable unless they differ to what was ordered, for example in terms of spelling, wording, design stamps or shape. Please make sure that you double check what you are asking to be hand-stamped.
We cannot accept responsibility for any returns sent by Royal Mail First-class post, so we recommend returning items using Royal Mail First-class Recorded or Special Delivery. You are responsible for the cost of returning the items to us. We will only issue a refund once we have received the returned item.
If you fail to use a trackable service to return your item, we cannot accept responsibility for any returns sent. You are responsible for the cost of returning the items to us. We will advise you of any special paperwork that is required as any additional costs due to customs/taxes will be your responsibility if your paperwork is not completed correctly.
We recommend that you obtain adequate insurance to cover any item you are returning. We will only issue a refund once we have received the returned item.
Our return address is:
54 Woodfield Lane
Cambridge CB23 6DS
We confirm that we will not pass any of your information to any other company. The information we have about you will be stored securely and your details will only be added to our mailing list if you choose to subscribe. We do not store any payment information in any form.
We follow a tight security procedure as required under UK Data Protection legislation to protect the information that we store about you from unauthorised access. Should you wish to contact us about the information stored about you, we reserve the right to request proof of identity before discussing any personal details with you.
You are not entitled to assign or transfer any of your rights or obligations under this contract. This contract shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
We hope that you will become a regular Aboo Jewellery customer, so if you are unhappy with any aspect of the service you received please call Karen Saich on 01954 710095 or email us.
Our contact details
Our contact details are as follows:
54 Woodfield Lane
Cambridge CB23 6DS
Tel: 01954 710095
Mobile: 07760 617902
If there is anything you are looking for and cannot find on our website, please do not hesitate to contact us so we can discuss your requirements.